Residential Internet

eFirehose Internet is available to most residents in areas North and East of Calgary. Here is a Map of our current and coming soon coverage areas. We do not provide service to residents within the City of Calgary. For more details on our areas of service, which are always expanding, please contact us.

Residential Packages

The Standard Home Package requires the purchase of our LS5 receiver. We offer the LS5 for $300 plus GST. If you cancel your service we offer a 90 day full buy back guarantee, so trying the service is virtually risk free! We will also buy back your receiver after 90 days, if in good physical condition, for the current market value.

Standard Home Package:

  • $46.95/month* (with early payment discount)
  • Free installation
  • $300.00 receiver purchase
  • Get $3.00 off your monthly bill with our early payment discount*
  • Includes a public, dynamic IP address
  • 45 GB of traffic per month (40GB download\5GB upload)
  • Unlimited efirehose.net e-mail addresses
  • 500MB of free web space with every e-mail address
  • 7 Day a week telephone support (9AM-9PM weekdays, 11AM-9PM weekends)
  • Next business day onsite support guarantee
  • 99% uptime guarantee
  • Speeds of up to 5Mbit download and 1Mbit upload
  • A free month of service when you sign up for our automatic direct debit payment service
  • Referral credit for successfully referring someone to our service
  • Receiver always under warranty for as long as you're a client

Do I have to sign a contract?
Never. All our plans are month to month. We feel that contracts allow providers to become unaccountable for client satisfaction. We keep our clients by keeping them happy, not by locking them in.

What is a referral credit?
When you refer our service to a friend, neighbor, or other interested party and they sign up on our service, you receive a credit to your account. The amount of the credit depends on the type of package the new subscriber signs up for. For a residential installation you receive a month free service (value of $49.95), but credits can be for as much as $500.00!

How can I pay for my service or setup fees?
We currently offer 6 payment methods:

If you are on a pre authorized direct debit plan, your monthly fees will be processed on the first business day of each month.

Upon completion of the installation we require payment for the receiver.

Click here for the Direct Debit (EFT) agreement and application.

Our service is pay as you go. All payments are due at the beginning of the month for which they apply.

Cheques are to be made payable to Community Networks. Cheques sent via the mail can be sent to Unit 12 - 3200 14 Ave NE, Calgary Alberta, T2A 6J4.

Why is your up front pricing different than in the city?
The primary reason for this is; our equipment is many times more expensive than cable or ADSL modems.

Overall we feel our pricing is extremely reasonable. All the competing solutions like satellite and other wireless solutions are much more expensive. We sell our receivers with no margin. We rely on maintaining long term relationships with our clients.

Can you host my web site?
Every efirehose.net email address on our system automatically has 500 megabytes of free web space set up for it. You may have as many web sites or e-mail addresses in that space as you wish. Your space would then be viewable at http://youremailaddress.efirehose.net.

If you own a domain name, we can host it for you. For $5 a month we will host your domain name and have it point to your free web space. We also forward e-mail accounts for that domain. (Additional registrar fees are the responsibility of the customer)